FAQ

FAQ Answers to common questions about shopping, delivery, payments, and your account at Zeliy.com . What is Zeliy? Zeliy is an online shopping destination offering a wide range of products, including Beauty & Health, Electronics, Home & Kitchen, and everyday essentials. Our goal is to provide customers with quality products at attractive prices and a simple, convenient shopping experience. Can I purchase products from Zeliy if I live outside the Gulf? Yes, depending on shipping availability in your country or region. Please contact Zeliy Customer Care before placing your order to confirm whether delivery is available to your location and to check the applicable shipping charges. Can I order by phone? Where phone ordering is available, you can contact Zeliy Customer Care for assistance with placing your order. Please visit Zeliy.com for our latest contact details and Customer Care hours. Can I order by WhatsApp? Where WhatsApp ordering is available, you can contact Zeliy Customer Care and send us a photo, link, or product code of the item you would like to purchase, along with your name, contact number, and delivery location. Our team will assist you with your order. What are the delivery / shipping charges? Shipping charges depend on your delivery location, order value, and available delivery method. Rates may vary between countries and regions. The applicable shipping charge will normally be displayed during checkout or can be confirmed by Zeliy Customer Care. Does Zeliy use a secure server? Yes. Zeliy.com uses SSL (Secure Sockets Layer) encryption to help protect information transmitted between your browser and our website. Payment information is processed through the applicable secure payment providers. What is a discount voucher and how can I use it? A discount voucher or promotional code provides an eligible discount on a product or order. Enter a valid voucher or promotional code in the designated field during checkout. If the code is valid and its conditions are met, the applicable discount will be applied to your order. Do you share my personal information? We only share personal information where necessary to operate our services, process payments, fulfill orders, arrange deliveries, provide customer support, or comply with applicable legal requirements. Information may be shared with authorized service providers, payment providers, delivery partners, and other parties where necessary. For more information about how Zeliy collects, uses, and protects personal information, please refer to our Privacy Policy . Promotional Offers If you subscribe to Zeliy newsletters, promotional communications, or special-deal alerts, we may periodically send you information about new products, promotions, discounts, and other offers. You can unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting Zeliy Customer Care. Still have questions? Our Customer Care team is here to help with questions about products, orders, payments, delivery, returns, and other shopping-related matters. Please visit Zeliy.com for the latest Customer Care contact information.