Return & Refund Policy

Return & Refund Policy This Return & Refund Policy applies to products purchased through Zeliy.com . It should be read together with the applicable consumer-protection laws in the country where the order is delivered. Where applicable law provides customers with greater rights, those rights will apply. Return Period and Eligibility A return request must be submitted within seven calendar days of receiving the order . To qualify for a return, the product must: • Be unused, unworn, unwashed, and in its original condition • Not have been installed, assembled, altered, or dismantled • Include its original packaging, labels, seals, accessories, manuals, and complimentary items • Be accompanied by the order number or proof of purchase All returned products are subject to inspection before a replacement or refund is approved. Online Payments, Discounts and Refunds Where Zeliy applies an online-payment discount to an order paid through PayPal, debit or credit card, or another supported online payment platform, the refundable amount will be based on the final amount actually paid . Any coupons, promotional discounts, or other offers applied to the order will be allocated to the relevant products. The customer will receive only the amount actually paid for each returned product after applicable discounts. Discount vouchers and promotional codes are not refundable or reissued unless the terms of the offer state otherwise. Return and Pickup Charges Zeliy will cover the return charges when: • The product is damaged or defective upon delivery • The customer receives the wrong product • The product is materially different from its displayed description or pictures • The return is required because of an error made by Zeliy The customer will cover the return charges when: • The customer does not like the product • The customer changes their mind • The customer orders the wrong size • The return is based on personal preference rather than a defect or incorrect description For eligible change-of-mind returns, applicable pickup or return charges may be deducted from the refundable amount. Any applicable charges will be confirmed by Zeliy Customer Care before the return is arranged. Original shipping charges are non-refundable unless the product is damaged, incorrect, materially not as described, or applicable law requires otherwise. Where free delivery was provided, the actual original delivery cost may be deducted from a change-of-mind refund where permitted by law and disclosed to the customer before collection. Common Return Scenarios 1. Change of Mind, Size Change or Personal Preference If you do not like a product, wish to change its size, or simply change your mind: • Contact Zeliy Customer Care within seven calendar days of delivery . • The product must satisfy all return-eligibility conditions. • You will be responsible for applicable delivery, return, and pickup charges. • Once the product is received and approved after inspection, the refundable amount will be calculated using the price you actually paid after discounts. • Opened, installed, assembled, or dismantled home products cannot be returned when they cannot be restored to their original saleable condition. 2. Damaged, Incorrect or Missing Products • If you receive a damaged or incorrect product, or if an item is missing from your order, notify Zeliy Customer Care within seven calendar days of delivery . • Provide your order number and clear photographs or videos showing the product, packaging, shipping label, and reported issue. • For a damaged or incorrect product, Zeliy will arrange the applicable return process without charging the customer for the return. • The returned product may be inspected by our team before the claim is approved. • Once the claim is approved, Zeliy will provide a replacement or refund, depending on product availability and the customer's applicable rights. • For a verified missing item, Zeliy will send the missing product or refund the amount paid for that item. Products That Cannot Be Returned Unless defective, incorrect, or otherwise required by applicable law, returns cannot be accepted for: • Products without their original packaging, labels, accessories, or seals • Used, washed, altered, installed, dirty, or customer-damaged products • Products with removed or broken tags or hygiene seals • Opened lingerie, undergarments, swimwear, beachwear, makeup, cosmetics, or personal-care products for hygiene reasons • Home products that have been installed, assembled, or dismantled and cannot be restored to their original saleable condition • Custom-made or personalized products • Perishable products • Digital products, software, or downloadable content that has already been accessed • Products damaged through misuse, improper handling, or failure to follow product instructions Promotional or sale products may only be marked as final sale where permitted by applicable law and clearly disclosed before purchase. A promotional or discounted price does not remove the customer's applicable rights when a product is damaged, incorrect, defective, or materially not as described. How Refunds Are Issued • Approved online-payment refunds will normally be returned to the original payment method. • Cash-on-delivery refunds may be issued through an available refund method agreed upon with the customer. • Refunds are not provided in cash when a courier collects a returned product. • Refund processing begins after the returned product has been received, inspected, and approved. • Banks and payment providers may require additional processing time before the refunded amount appears in the customer's account. • Any applicable return, pickup, or shipping charges may be deducted from the refund where permitted under this policy and applicable law. How to Request a Return Contact Zeliy Customer Care and provide: • Your name and contact number • Your order number • The product you wish to return • The reason for the return • Supporting photographs or videos where relevant For the latest customer-support contact details and available support channels, please visit Zeliy.com . Zeliy may reject a return that does not satisfy this Return & Refund Policy, subject to applicable consumer-protection laws. Nothing in this policy limits or excludes any rights available to customers under applicable law.